Terms & Conditions
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a deposit is requested to guarantee these reservations. All experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For new clients, please allow 30 minutes to accommodate time to complete the necessary initial check in process. Robes, slippers, private lockers and beverages are provided for your comfort and convenience. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of clients that are scheduled after your reserved time, if you do run late, unfortunately the treatment time will not be extended for, and the full price of your treatment will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Hollywood Skin Atlanta is not responsible for lost or stolen items.
Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. Insufficient notice to cancel or reschedule reservations are subject to $25 per reservation. Spa Parties are subject to deposit and subject to terms of agreement for cancellations.
The minimum age requirements for all treatments is 16 with the exception of facials that we do offer for as young as 13 years old. For minors under the age of 18 a parent must be in the room. For massage treatments of minors under the age of 18 the provider must be of the same gender. Parental release forms must be completed by a legal parent/guardian of all minors. We ask that only those receiving services accompany you to the spa, so that all visitors may experience a pleasant and peaceful environment,
Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Hollywood Skin Atlanta Spa Gift Cards. Hollywood Skin Atlanta Spa gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Gift cards are non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Hollywood Skin Atlanta is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
Gratuities are not included in the value of the services and are at the discretion of the guest.
Products and Returns
In keeping with safety measures with recent circumstances surrounding COVID, we cannot accept any opened products or items. Any unopened products or items may be returned within the 30 day window. Any item purchased online must be returned in person with proper receipt of purchase.